Recover after encryption virus RSS

1

Using 5.4.1 Registered.
The application was toasted by an encryption virus.
Attempting to install says unable to remove previous version. Folder is gone.
Did an extraction and installed per an article found on this site. Service would not run as original install used a different default folder. It thinks there is a previous install and previous settings, wherever they are, are keeping it from working. Is there a removal tool or directions to remove all traces of ORF so a clean install can be done?

by michael.colvin3 2 months ago
2

Hello Michael,

I have sent you an email with detailed instructions on how to resolve this issue. Let me know if you need further assistance. I will be happy to help.

by Daniel Novak (Vamsoft) 1 month ago
3

Removal of the registry key was the "key".
Things are back to normal now.
Thanks.

by michael.colvin3 1 month ago
4

@michael.colvin3: I am glad to hear that. Thank you for letting me know :)

by Daniel Novak (Vamsoft) 1 month ago
(in reply to this post)

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