I can't start ORF service after recover server. RSS


Our server (Windows Server 2008 SP2 x64) had to restore a copy of the July 2015. When i try start service manually the following message is displayed ''The ORF Service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs''.
The Event viewer shows a ''The ORF Service service entered the stopped state.'' message with a 7036 ID.

by kravtsov 3 years ago

Hello kravtsov,

I suspect that the 'Log on' settings of the ORF Service are incorrect. The ORF Service uses the Local System account by default. Please try the following:

1. Open the Windows Services snap-in (Start>Run>services.msc)
2. Locate and right-click on the 'ORF Service', select Properties
3. Select the 'Log on' tab
4. Make sure that the 'Local System account' is selected
5. Click Ok.

If the above does not help, please try to reinstall the ORF Service:

1. Open the Windows Command Prompt (Start>Run>cmd.exe)
2. Navigate to the ORF directory (e.g. C:\Program Files (x86)\ORF Fusion)
3. Run the following command: orfeesvc.exe -uninstall
4. Run the following command: orfeesvc.exe -install
5. Try to start the ORF Service

Please let me know if this has helped.

by Daniel Novak (Vamsoft) 3 years ago

@Daniel Novak (Vamsoft): 1. The 'Local System account' is selected
2. I try to reinstall the ORF Service

but still can`t start

by kravtsov 3 years ago
(in reply to this post)


@kravtsov: Hello kravtsov,

In this case, please try to reset the Microsoft IIS Administration Service as well:

1. Start the Windows Command Prompt (Start>Run>cmd.exe)
2. Run the following command: "iisreset"

You should get the following:
Attempting stop...
Internet services successfully stopped
Attempting start...
Internet services successfully restarted

If this does not solve the problem, please send us () the ORF configuration file called 'orfent.ini' and your most recent logs (e.g. orf-2015-10-27.log). They can be found in the ORF program directory, \Program Files (x86)\ORF Fusion by default.

by Daniel Novak (Vamsoft) 3 years ago
(in reply to this post)


I sent the ORF configuration, but there is no logs after after recovery server.

by kravtsov 3 years ago

For future reference, this issue was caused by a corrupted PowerLog references file (called plogrefs.dat). Once the corrupted file was deleted, the ORF Service successfully started.

by Péter Karsai (Vamsoft) 3 years ago

Thank you very much!

by kravtsov 3 years ago

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