SMTP Service stopped after a whitelisted email is received that hits attachment filtering. RSS

1

SMTP Service stopped after a whitelisted email is received that hits attachment filtering.

Smtp is not startable after that. Remove orf bindings and smtp start again.

Anyone else has this, or is this my setup

Using 5.2

by Henri 5 years ago
2

@Henri: Hi Henri,

Could you tell me more about your setup, please (OS, Exchange/IIS version, is it 32-bit or 64-bit, etc.)?

by Krisztián Fekete (Vamsoft) 5 years ago
(in reply to this post)

3

sorry about the less details, have less time to investigate this right now.
setup is Windows 2012 with iis.

by Henri 5 years ago
4

i meant 2012r2. Problem is also when attachment quarantine disabled. and only attachment filtering enabled.

by Henri 5 years ago
5

The whitelist was because of ip whitelist hit.

by Henri 5 years ago
6

In the eventlog is see messages like this:

The IIS Admin Service service terminated unexpectedly. It has done this 58 time(s). The following corrective action will be taken in 0 milliseconds

by Henri 5 years ago
7

Tested a bit further now. It has nothing todo with attachment filtering, when i just send a email from a whitelisted ip, iisadmin crashes. Even when i have attachment filtering test disabed. Uninstall, installed again, same problem. Installed 5.1 everything works now.

by Henri 5 years ago
8

@Henri: Hello Henri,

Thank you, we are investigating this issue. So far we haven't managed to reproduce the problem. Even though it is not listed in the ORF change log, the ORF SMTP Module that connects IIS to ORF went under a major code overhaul in ORF 5.2, which might have introduced issues.

by Péter Karsai (Vamsoft) 5 years ago
(in reply to this post)

9

@Henri: Hi Henri,

Thank you for your patience.

We have managed to reproduce the issue in our labs on your platform (Windows Server 2012 R2) under a stress load scenario. We are working on determining the issue scope and get back to here once more information is available.

by Péter Karsai (Vamsoft) 5 years ago
(in reply to this post)

10

@Henri: Hi Henri,

We have identified the root cause for the issue. We are re-releasing ORF 5.2 with a fix in a couple of hours. Thank you very much for the detailed report on the problem.

by Péter Karsai (Vamsoft) 5 years ago
(in reply to this post)

11

Hi Peter,

thanks for the fast responses. Good to hear you find the cause.

Regards

by Henri 5 years ago
12

@Henri: Hi Henri,

Thank you for your patience. We have re-released the ORF 5.2 installers and now they are available from the Client Portal to download. The new installers fix the IIS issue that you experienced. We apologize for any inconvience we have caused.

by Péter Karsai (Vamsoft) 5 years ago
(in reply to this post)

13

@Péter Karsai (Vamsoft): This is awesome support, folks.

Please keep up the good work.

by andrew.baker 5 years ago
(in reply to this post)

14

@andrew.baker: Thank you, Andrew. We are drawing the conclusions and working on QA improvements now -- even though the issue only occured when a specific subset of the SMTP Module was used, it is no excuse and should have been spotted by testing.

by Péter Karsai (Vamsoft) 5 years ago
(in reply to this post)

New comment

Fill in the form below to add a new comment. All fields are required. If you are a registered user on our site, please sign in first.

Nickname:
Email address (will not be published):
Your comment:

ORF Technical Support

Configuring, installing and troubleshooting ORF.

News & Announcements

Your dose of ORF-related news and announcements.

Everything but ORF

Discuss Exchange and system administration with fellow admins.

Feature Test Program

Feature Test Program discussion. Membership is required to visit this forum.

ORF Beta

Join the great bug hunt of the latest test release.

Customer Service

Stay Informed