Whitelist email still being rejected RSS

1

I'm having trouble on a few emails that have been put on the whitelist, but yet still being rejected or block? Any solutions to this?

by Robert 6 years ago
2

Message:
Blacklisted by the keyword blacklist.

Nothing more...

by Robert 6 years ago
3

@Robert: The Keyword Blacklist is overruled by all whitelists, so the only possible explanation is that the whitelist rule is incorrect and whitelisting is never triggered. Did you add the sender to the Sender Whitelist? If so, are you absolutely sure the sender email address logged by ORF matches the one you added to the whitelist? See http://www.vamsoft.com/faq.asp#whynotsender

by Krisztian Fekete (Vamsoft) 6 years ago
(in reply to this post)

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