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Knowledge Base

Using the Log Viewer

Article was last updated on April 18, 2018. View products that this article applies to.

ORF records everything it does (blacklistings, whitelistings, rejections, errors, warnings) in its text log files. These files are stored in the ORF directory by default (Program Files (x86) \ ORF Fusion) with .log extension. The Log Viewer tool (shipped with ORF) can be used to review these text logs, so you can find out what ORF did to incoming emails and why.

Loading the log files

After starting the Log Viewer and connecting to the local or remote ORF server instance, log files from the last 24 hours can be loaded by pressing F5. The time period and the directory from which the log files are loaded can be changed anytime by selecting File | Tool Settingsā€¦ in the main menu. You can also configure the Log Viewer to load the specified log entries on startup immediately, or drag and drop any .log file to the Log Viewer window to load it.

Once the logs are loaded, the data is represented in a table view: each row represents an event or action (not an email), and by clicking the columns you can re-order the log records by date, source IP, sender and recipient addresses and so on.

Interpreting the log records

There could be several entries for a single email. For example if you have both Before and On Arrival tests enabled, ORF will log what happened to each recipient at Before Arrival, what happened to the email at On Arrival, and if there were any errors or problems during the testing of the email, those will also appear in separate log entries. The Message column shows detailed information about each entry: for instance, if an email was accidentally blacklisted, you will see the exact reason in this column.

The "Explain" button

By double clicking an entry, the Event properties window pops up with detailed information regarding the event. By clicking the Explain button, the Log Viewer will attempt to retrieve and display an explanation about the event (if there is any available).

Searching and filtering the log records

Any entries can be quickly located by using the Search option (Ctrl+F). If want to review multiple entries based on certain criteria, use the Filter builder in the Log Viewer (Shift+Ctrl+F). Just like the manual lists of the Administration Tool, it supports wildcards and regular expressions, and it also support saving your filter combos for future use.

Applies To

The article above applies to the following products and versions:

  • ORF 5.5.1
  • ORF 5.5
  • ORF 5.4.1
  • ORF 5.4
  • ORF 5.3
  • ORF 5.2
  • ORF 5.1
  • ORF 5.0