Use the Recipient Whitelist to exclude specific local email addresses or domains from filtering. Emails sent to these whitelisted addresses are ignored by ORF, so you can guarantee that specific users always get the emails, even if these emails would be blacklisted by ORF.
The list is available under in the left navigation pane.
Select the "Exclude only the list below from filtering" option if you want to whitelist those emails only that have been sent to recipients on the list. If you want to whitelist every email, except those emails that have been sent to recipients on the list, select "Exclude all addresses from filtering, except the list below".
Click the New button to add an email address or email address expression to the list. To modify an existing email address expression, click Modify or hit Enter. Email address expressions can be deleted using the Delete button or the Delete key.
Click the column header of any column by which you wish to sort the Recipient Whitelist. To reverse sorting, click the column header again.
Right-click on the list and select "Import list..." or "Export list...". Alternatively, you can do this from the menu, select or
At both filtering points, the recipients are guaranteed to get the email.
As the Before Arrival filtering point is per recipient, some recipients may not get the email if the email is blacklisted, however the whitelisted recipients are guaranteed to get the email.
The On Arrival filtering point is a little bit different: if the incoming email has only whitelisted recipients, the entire email gets whitelisted and the recipients get the email. If the email has multiple recipients and only some of the recipients are whitelisted, ORF marks the whitelisted recipients and continues checking the email. If the email gets blacklisted, ORF forks a copy of the email for the whitelisted recipients, so they get the original message.