I see a lot of "Getting rootDSE failed." error messages. What should I do?
Article was last updated on July 3, 2019. View products that this article applies to.This error indicates a problem with the Active Directory connection between ORF and the LDAP server (this is required for the AD-based Recipient Validation test of ORF). By default, ORF tries to find the LDAP root (root DSE) automatically, this works in most cases if that the system where ORF runs is in the domain. This error is logged if this automatic detection fails for some reason. To solve this, you may want to manually specify the root DSE (LDAP path) for ORF in the Administration Tool: Blacklists / Recipient Validation, Configure selected, Directory tab > Use the LDAP root below.
It is also possible that your server requires authentication: please try with user name and password specified for LDAP authentication ( Administration Tool: Blacklists / Recipient Validation, Configure selected, Authentication tab). Note that the user name format required may depend on your AD settings, for example, it can be DOMAIN\user, domain@user or user. Please also try with blank user name and password fields and with authentication disabled.
Applies To
The article above applies to the following products and versions:
- ORF 6.8.3
- ORF 6.8.2
- ORF 6.8.1
- ORF 6.8
- ORF 6.7
- ORF 6.6.1
- ORF 6.6
- ORF 6.5
- ORF 6.4
- ORF 6.3
- ORF 6.2.1
- ORF 6.2
- ORF 6.1.1
- ORF 6.1
- ORF 6.0.1
- ORF 6.0
- ORF 5.5.1
- ORF 5.5
- ORF 5.4.1
- ORF 5.4
- ORF 5.3
- ORF 5.2
- ORF 5.1
- ORF 5.0